Assembled Series is a startup company that was founded by a team of former Googlers. This company specializes in creating technology that helps to simplify the complex process of manufacturing. They also use an advanced company model that allows them to easily integrate new features and updates into their products.
Co-founders of Assembled Series
The co-founders of Assembled, a company that provides a workforce management platform for modern customer support teams, have announced a $51 million series B round of financing, led by global venture capital firm New Enterprise Associates (NEA). Aside from providing the funding, the company will also expand its platform to include larger enterprise customers. NEA will also be joining the likes of Emergence Capital, Basis Set Ventures, and other investors in the round.
The company’s CEO, Dan McAlister, emphasized that the new investment will enable Assembled to continue its mission of helping companies predict customer satisfaction and maximize their service delivery efforts. For example, the company has helped companies like Pharmon, Celgene, and Teva Pharmaceutical Industries increase productivity and customer satisfaction. In addition, Assembled has seen its valuation rise by 5x in just one year.
Technology used by Assembled Series
Assembled is a contact center software company that offers a workforce management platform for customer support teams. Their products include vendor management, scheduling and adherence tracking, among other features. They are headquartered in San Francisco, California. They have a number of partnerships with customer experience vendors, including Casper, Crispr, Desktop Metal, and Bright Health.
Assembled recently announced an investment in its CX Scholars program, which will offer resources to future customer experience leaders. In addition, the company has pledged to donate a portion of its annual revenue to the initiative. Specifically, the funds will go towards education and continuing education for support workers. It is also expected that Assembled will expand its product offerings in the Asia Pacific region.
Assembled’s technology allows companies to predict the volume of incoming customer requests. The company draws on historical support tickets, as well as activity on Reddit and email backlogs to generate an accurate forecast. Eventually, they plan to add real-time reporting and a variety of other useful features. By doing this, they are able to give businesses better insight into their operations.
Company model
New Enterprise Associates, the global venture capital firm, led Assembled’s Series B funding. Assembled is a workforce management platform for modern support teams. The company has a growing client base of 180 enterprises. Its valuation has increased by five times in the past year, according to CEO John Wang. The new funding will allow Assembled to continue advancing its platform for enterprise customers and build out new products.
The San Francisco, California-based company has raised $71 million in total funding. Of that, New Enterprise Associates led $51 million in Series B funding. Emergence Capital and Basis Set Ventures also participated in the financing. According to the company, the funds will be used to accelerate product development and speed up hiring. They will also be used to establish offices in New York and Asia Pacific.
New Enterprise Associates has a history of investing in startups, including salon management platforms, shaving startups and on-demand beauty services. Their investment portfolio includes 2,708 investments, making them one of the largest venture capital firms in the world.
Future of Assembled Series
Assembled, a workforce management platform for customer support teams, has raised $51 million in Series B funding. The company plans to use the new capital to accelerate product development and expand in the Asia-Pacific region. It also says the new funds will be put toward the company’s CX Scholars program, which provides training to aspiring CX leaders. This initiative is designed to help rising CX leaders learn how to better manage their teams and understand the business basics.
According to CEO Ryan Wang, Assembled is trying to be more than a scheduling tool. The company’s operational analytics tools are meant to predict future performance, such as response time. They also allow users to remove basic identifying information. In addition, managers can see a history of performance metrics, such as response time, service levels, and historical comparisons.
The firm’s clients include TaskRabbit, Restaurant Brands International, and Etsy. While other contact center platforms have come under fire for coercive surveillance, Assembled claims its technology can keep an eye on support workers without violating privacy laws.
